Do you have any question?
For your first use, please follow the instructions in the user manual carefully.
Before putting on your EMS wearable:
- Scan the QR code in the manual to activate your Free AI Personal Coaching Service.
- Use the included spray bottle to thoroughly moisten every electrode/contact area.
- Make sure all electrodes are in direct and complete contact with your skin.
- Do not allow underwear or other clothing to cover or block the electrode areas.
- Check that the product fits snugly and that all electrodes are positioned correctly.
Only after confirming proper skin contact should you turn on the controller and begin your EMS training session.
Important: Proper moisture and direct skin contact are essential for a comfortable EMS experience.
You will find a dedicated QR code on the back of your user manual.
Simply:
- Scan the QR code with your smartphone.
- Send us a message saying that you would like to activate your Free AI Personal Coaching Service.
- Our team will guide you through setup, correct EMS usage, training recommendations, and personalized workout planning.
The service is provided free of charge to WESMART customers.
We normally process and ship orders within 48 hours.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can track your package here:
Please allow some time for the tracking information to update after the carrier receives your package.
WESMART offers a 30-Day Return Policy.
If your return is caused by a confirmed product quality issue, WESMART will cover the return shipping cost.
If the return is due to personal reasons, such as changing your mind, ordering the wrong size, or no longer wanting the product, the customer is responsible for the return shipping cost.
Please make sure that:
- The product is returned in its original condition.
- All accessories, controllers, cables, manuals, and packaging are included.
- The package is properly protected for return shipping.
Before returning your order, please contact us by email, online customer support, or your AI Personal Coach to obtain the correct return address and instructions.
Training results vary from person to person depending on factors such as physical condition, training intensity, frequency, nutrition, lifestyle, and how the EMS product is used.
For this reason, WESMART cannot guarantee a specific result or timeline.
For a more consistent training routine, we recommend combining EMS with regular exercise and using the product approximately 3–5 times per week, with sessions of at least 30 minutes when appropriate for your product and training plan.
With consistent use, some users may begin to notice changes in muscle engagement, training performance, or body condition after approximately 30 days, although individual results will vary.
WESMART products incorporating the supported by FDA 510(k) clearance where applicable to the specific product configuration.
EMS should always be used according to the user manual and safety instructions.
Some users may experience temporary tingling, prickling, or localized discomfort, particularly when:
- The skin is too dry.
- The electrodes are not sufficiently moistened.
- Electrode-to-skin contact is incomplete.
- The intensity is increased too quickly.
If you experience localized stinging or unusual discomfort:
- Turn off the EMS controller immediately.
- Remove or adjust the wearable.
- Re-moisten the electrode/contact areas thoroughly.
- Make sure the electrodes are fully touching bare skin.
- Restart at a lower intensity.
Proper skin conductivity and electrode contact are important factors in achieving a comfortable EMS training experience.
Do not continue using the product if discomfort persists, and always follow the contraindications and safety warnings provided in the user manual.